How can we help?

Questions about installing or configuring a script come to us. Anything about payment, invoices or refunds belongs with Tebex, who is the merchant of record for your order.

Product support

Installation, configuration, or a problem you can reproduce. Open a ticket and bring the details listed below.

Open a Discord ticket

Delivery help

Paid but cannot find the files? Delivery follows the account you used at checkout. For an escrow package, granted assets are listed in the Cfx.re Portal.

View granted assets

Billing help

Receipts, card declines, invoices and tax questions are handled by Tebex, not by us. Bring your order reference from the receipt email.

Tebex billing contact

Documentation

Install steps, the full config reference, exports and events — per script, for the version you downloaded.

Browse documentation

Before you open a ticket

Having these ready usually turns two days of back and forth into one reply:

The script name and the version you are running.
Your order reference from the Tebex receipt.
Your framework and, if relevant, your inventory resource.
The exact error from the server or client console.
The steps that reproduce it, in order.

Please redact licence keys, tokens, database credentials and anything personal that is not needed to reproduce the problem.

FAQ

Common tickets

The resource will not start

Start order and requirements differ per script, so check the Requirements and Installation sections of that script's documentation first. The server console usually names the missing dependency directly.

My framework or inventory resource is renamed

Scripts that support renamed dependencies expose a name map in their config. The Configuration section of that script's documentation shows the exact key.

I bought on the wrong account

Delivery is tied to the account you authorized at checkout, and we cannot move a grant between accounts ourselves. Open a ticket with your order reference and both account names so it can be raised with Tebex and Cfx.re.

How do I get the latest version?

Updates are published to the package you already bought, so you download the new version through the account you purchased with. Each script's documentation carries its changelog so you can see what changed first.

Can I get a refund or transfer a licence?

Refunds and transfers are decided under the policy that applied at checkout, and Tebex processes them as merchant of record. Start from the help link on your receipt or Tebex contact, and read their terms of service for what that policy says.